Privacy Policy
StorySync Academy respects your privacy. This policy explains how we handle personal information when you use our website, enroll in our courses, or contact us.
1. Information We Collect
Depending on your interaction with us, we may collect:
- Your name, email address, phone number, and account details.
- Enrollment details, purchase history, payment status, and transaction references.
- Information you provide through forms, support requests, assignments, and feedback.
- Technical information, such as device and browser details, IP address, and website usage information.
2. How We Use Information
We use relevant information to:
- Create and manage your account.
- Process enrollment and verify payments.
- Deliver courses, learning resources, and student support.
- Communicate class schedules, service changes, and purchase-related updates.
- Maintain website security and improve our services.
- Meet applicable legal and recordkeeping requirements.
Where required, we will obtain your consent before sending promotional communications. You may opt out of marketing messages by contacting us or using an available unsubscribe option.
3. Payment Information
Payments are handled through third-party payment providers. Payment credentials are processed according to the provider's own privacy and security policies. Please do not send card details, passwords, PINs, or OTPs to our support team.
4. Information Sharing
We do not sell your personal information. Relevant information may be shared with service providers that support payment processing, website hosting, communication, and course delivery, only as needed for those purposes.
We may also disclose information where required by law or necessary to address fraud, security incidents, or the protection of legal rights.
6. Security and Retention
We take reasonable steps to protect personal information, but no online system is completely secure. We retain information only as long as needed to provide services, resolve disputes, maintain necessary records, and meet applicable legal obligations.
7. Your Choices
You may contact us to request access to, correction of, or deletion of your personal information, or to withdraw consent where processing relies on it. Requests are subject to identity verification and applicable legal requirements. Some records may need to be retained even after an account is closed.
8. Third-Party Services
Our website or courses may link to external platforms. Those services operate under their own privacy policies, which you should review before sharing information.
9. Policy Updates
We may update this policy as our practices change. The current version will be published on this page, and significant changes will be communicated where required.
10. Contact
For privacy-related questions or requests, contact:
StorySync Academy
Website: storysyncacademy.com
Email: storysyncacademy@gmail.com
Phone: +880 1577293100
