Return & Refund Policy

StorySync Academy provides digital courses, live training, and downloadable learning resources. This policy explains when a refund may be requested and how requests are processed.

1. Returns

Our products and services are delivered digitally, so physical returns are not applicable. Eligible purchases may qualify for a refund under the conditions below.

2. Eligible Refund Requests

A refund may be approved when:

You are charged more than once for the same purchase.
We cancel a course and you do not accept an offered alternative.
We cannot provide the purchased course or product.
A verified technical issue on our side prevents access, and we cannot resolve it within a reasonable time.
The delivered product or service materially differs from its description, and we cannot provide an appropriate resolution.

3. Live Courses

You may request cancellation and a refund before the first scheduled live class, provided you have not accessed paid recordings or downloaded paid course materials. Once the course has started, change-of-mind refunds are generally not available.

Requests involving cancellation by us, non-delivery, or a significant service issue will still be reviewed.

4. Recorded Courses and Digital Resources

Change-of-mind refunds are generally not available after paid lessons have been accessed or digital resources have been downloaded.

This does not exclude refunds for duplicate charges, non-delivery, verified unresolved access issues, or other circumstances required by applicable law.

5. How to Request a Refund

Email storysyncacademy@gmail.com with:

Your name and registered email address or phone number.
The course or product name.
Your order number or transaction ID.
The payment date and amount.
Your reason for requesting a refund and any relevant evidence.

Please report an issue promptly so that we can investigate and assist you.

6. Review and Processing Timeline

We will review your request and notify you of the outcome. Approved refunds will be processed within 7 to 10 working days from the date of approval.

Refunds will normally be issued through the original payment method. The time taken for the amount to appear in your account may depend on your bank or payment provider. If the original method cannot receive the refund, we will coordinate a suitable alternative with you.